Lock Captain

Looking for support? You've come to the right place.

The Lock Captain 4 Dial Combination lock is a perfect way to secure your valuables. Here are answers to frequently asked questions:

We've created helpful videos for you to review the lock functionality. Please visit our usage instruction page for more information.

Yes. Set the code to your original combination, and follow the instructions to set a new combination.

Try starting with your original combination and turn each dial + or - one digit on each number. For example if you intended to set to 6-3-8-7:

  • Attempt 1: 7-3-8-7
  • Attempt 2: 5-3-8-7
  • Attempt 3: 6-4-8-7
  • Attempt 4: 6-2-8-7
  • etc..

You should be placing enough pressure to ensure that the notch is pressed all the way down into the hole. 

Notch is aligned to the hole but not pushed in - this will not allow you to reset your combination.

Notch is aligned to the hole and is fully pressed in. You must maintain sufficient pressure to ensure the notch enters the hole and stays there during the entirety of the code setting process..

Unfortunately no. We are unable to reset the lock.  

Contact our support team at support@toporigins.com. In the subject of the e-mail, place the words "0-0-0-0 doesn't open my lock". 

Lock Captain does not receive your purchase information. If you would like to request a refund, please contact the retailer where you made your purchase.